Brand Name: MLILY
Pattern Type: Solid
Fabric Count: 20
Set Type: Yes
Model Number: 110103000680
Weight: 0.5-1 kg
Because the products are overweight, the order of many products will be unpacked. Please wait patiently for the parcels to be delivered one after another. Please do not open the dispute, thank you
We accept the following payment methods:Credit Card, VISA, Bank to Bank Wire Transfers, Western Union and so on. All payments made on AliExpress are processed by Alipay.
1.Please make sure your postal address is correct.
2.We need 3-7 business days to prepare your order and send the parcels.
3.Orders may need to clear customs in your country.Import duties, taxes and charges are not included in the item price or shipping charges, buyer will be collected these fees by Destination Custom Office.
Our pillow will never go flat.Most cheaper pillows sell you early on with comfort,throwing durability out the window.We focus on both.3-year quality warranty backed by Mlily.If you aren't 100% satisfied, simply return it within 7 days.
Refund and Return
If you don't receive the items we will full refund or resend you.Please contact us before opening the dispute,we will do our best to slove the problem.
If you don't like our product,you can request returning within 7 days after receiving the items.Returned items must be in original packaging and in original condition. We don't afford shipping fee for the returned item. Please allow us 7-15 days to process the return order and refund to your account after receiving your package.
1.If you are satisfied with our products and services,please leave your postive feedback and 5 stars.
2.If you don't satisfied with our products,pls contact us before you leave the negative feedback.We guarantee we will slove the problem until you are satisfied.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Time limit: within 1 days after payment of order
Returns & Exchanges Policy
-Purchase can be returned or exchanged within 30 days from the delivered date.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Info@heomai.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund arrival time: Paypal refund to the account, from the date we received the return. within 5 working days. Credit card refund to the account, from the date we received the return. within 5-15 working days.
Question:Can I amend my order?
Answer:Our staffs work speedily to get all orders processed and shipped out,therefore we are unable to change anything once order have been processed, such as shipping details, quantity of item, color and diopter counts.
Please make sure all the information is correct when you checkout.
Question:When can I get the parcel?
Answer:It will take 10-20 days for shipment on normal situation. Actually we are unable to control the shipping speed, it depends on destination country handling time.
Question:Where is my order and How can I track?
Answer:1.All of placed orders will be processed and dispatched within 48 hours.Some items with high prescription and shortage may expereince possibly delayed dispatch for 2-3 days because of customization and stocking. Please understand.
2.Get your tracking number through your own account, and Track your Order
Question:Can I exchange or return my order?
Answer:It is a pity that we do not provide exchange service for anyone. If your order have any faulty or issue, contact us within 24 hours once you get the parcel.
Please turn to Return/Refund Policy and get more details.
Our customer service team will solve your problems as soon as possible.
The parcel will be sent out in the first 48 hours once the orders are made. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of parcel.
We will arrange different logistics companies to serve you according to the actual situation, including (DHL, 4PX Express, E-Post, SF Express)
Affected by Covid-19, there will be some delay on the delivery.
For orders less than $49, we charge $6.99 for postage
We support worldwide free shipping on orders over $49. (default Logistics)
Any question, be free to contact us, and we will get back to you in the first chance!
Thank you all for your concern and support!
Answer:If the goods have any faulty and issue with your order when you get the parcel,contact us within 24 hours!
Please enclose the picture and tell us the details of issue,we will check and solve it for you as soon as possible.