Answer: Our staffs work speedily to get all orders processed and shipped out, therefore we are unable to change anything once orders have been processed, such as shipping details, the quantity of an item, color, and diopter counts. Please make sure all the information is correct when you checkout.
Question: When can I get the parcel? Answer: It will take 8 -15 days for shipment in normal situations. Actually, we are unable to control the shipping speed, it depends on the destination country handling time.
Question: Where is my order and How can I track it?
Answer:1.All of placed orders will be processed and dispatched within 48 hours. Some items with high prescription and shortage may experience possibly delayed dispatch for 2-3 days because of customization and stocking. Please understand. 2. Get your tracking number through your own account, and Track your Order
Question: Can I exchange or return my order?
Answer: It is a pity that we do not provide an exchange service for anyone. If your order has any faulty issues, contact us within 24 hours once you get the package. We only accept returns or refunds within 30 days from the beginning shipping date of the products. Please turn to the Return/Refund Policy and get more details.
Our customer service team will solve your problems as soon as possible.
Question: Shipment Schedule?
The parcel will be sent out in the first 48 hours once the orders are made. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of the parcel.
We will arrange different logistics companies to serve you according to the actual situation, including (DHL, 4PX Express, E-Post, and SF Express)
Affected by Covid-19, there will be some delays in the delivery.
Question: Transportation Fee?
For orders less than $59, we charge $9.99 for postage
We support worldwide free shipping on orders over $59. (default Logistics)
Any questions, feel free to contact us, and we will get back to you at the first chance!
Thank you all for your concern and support!
8-15 working days
For order value ≤ $59
8-15 working days
For order value > $59
Question: Faulty goods Answer: If the goods have faulty and issue with your order when you get the parcel, contact us within 24 hours! Please enclose the picture and tell us the details of the issue, and we will check and solve it for you as soon as possible.